Block Care is an affordable pro-active managed services plan,utilising straight forward pre-paid block hours at a reduced rate.
Designed around a cutting-edge managed services application that pro-actively monitors your systems to detect events affecting your network before they affect your productivity, Guardian Care ensures minimised downtime and allows you to focus on running your business without distraction.
Proactive Monitoring and Alerts
We install our managed services application on your critical computers and servers to pro-actively monitor them for any errors before they occur. If a potential error is detected, our Support Centre is alerted so that our technical team can remedy the issue remotely before it causes your business any disruption and affects your productivity.
Unlimited Offsite Service, Fixed Cost
Unlimited offsite support for a fixed monthly cost, helps you to forecast your ICT spend for budgeting purposes.
Service Level Agreements
We can offer 2 Hour Mission Critical or 8 Hour Next Day response times to suit your needs cost effectively.
We will assist you with your ICT procurement needs.
We will supply parts wherever necessary but they may be chargeable if the equipment is outside of warranty.
Crystal Clear - No Surprises
Guardian Care is designed to cover all of your offsite ICT support needs - with no hidden charges or surprises.
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Offsite v Onsite
Offsite support is delivered remotely by one of our technical engineers from our Support Centre. 80% of issues can be solved remotely, meaning a faster, more efficient resolution with less disruption to you. The resolution will be reached by discussing the issue with you over the phone, by using remote management tools to take control of your equipment, or by using managed services software to install required updates and patches. If the issue cannot be resolved remotely, an engineer can be dispatched to your site, and this is what we refer to as Onsite support. With Guardian Care Onsite Support is available to purchase as you need it.